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Workstation Assistance for Crashes Related to Crowdstrike Falcon Outage

If you're experiencing blue screen issues on your workstation due to the recent Crowdstrike outage, we have created the attached PDF file with instructions for various scenarios.

This guide has been formatted into three sections, with page breaks between each section, to enable you to easily print out or share the relevant sections of this document. It has been split as such to avoid confusion around which scenario applies to the end-user. The following sections are available in the guide, for the common scenarios that users may find themselves in. All scenarios require Local Administrator privileges.
  1. Self-Service Recovery for CrowdStrike Blue Screen of Death (BSOD) issue for devices without Bitlocker
  2. Self-Service Recovery for CrowdStrike Blue Screen of Death (BSOD) issue with Bitlocker AND without your Bitlocker recovery key.
  3. Self-Service Recovery for CrowdStrike Blue Screen of Death (BSOD) issue with Bitlocker AND with your Bitlocker recovery key.
If you are unsure what scenario applies to you, please contact your support team.
 
 
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